Quality Machinery and Tools for Woodworking
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Returns & Repairs

Returns & Repairs

Q) Can I return a product if I change my mind?

A) Should your find purchases be unsuitable and you wish to return them to us for a refund or exchange then the following conditions will apply:

  • Before returning any products to us contact our Customer Services department via phone or email to discuss your eligibility for a product return and receive your return authorization number (RA)
  • The RA number must be written on the outside of the package(s), if the number is not visible the package(s) may be refused.
  • Include a description of the reason for return and a copy of your original invoice so credit can be given.
  • Goods must be returned within 30 days from the purchase date of the Goods. If the Goods were purchased over 30 days ago and it has been less than 45 days since the Goods were purchased they can also be returned but a handling fee of between 15% and 25% will be charged.
  • All items must be returned in their original packaging, be unused and in a saleable condition to obtain a full refund. We reserve the right to charge for refurbishing and re-packaging where applicable.
  • Return shipping charges for unwanted returns will be at your expense.
  • Return packaging should be sufficient for the delivery method you choose to protect the merchandise. We cannot accept any responsibility for damage caused by the carrier of your choice.

Q) Can I return a product If the product is faulty?

A) If the goods are faulty or have become faulty and are within their warranty period (warranty varies by manufacturer) please contact us with details of the fault. Our customer services team will get back to you with instructions to have the goods repaired or replaced depending on the manufacturer’s warranty.

Q) Can I return a product If the product has been damaged in transit?

A) Should you receive any package(s) from us that appear to be damaged be sure to have the shipping company acknowledge it on the delivery receipt before signing. If package(s) contain any damaged goods please notify our customer service department with details of the damage by phone or e-mail as soon as possible, but no later than 7 days from receipt, We will then advise you on the process required to have the item replaced. If you have used a damaged item, it has been deemed as acceptable by yourself and you will only be entitled to a repair and not replacement.

Q) Can I return an item If I have received an incorrect item?

A) If the contents of your order differ from what appears on your invoice, please contact our customer service department by phone or email as soon as possible but no later than 7 days from receipt, indicating the item you should have received and which item you actually received. We will issue a return authorization number (RA) and instructions on where and how to return the item. The RA number must be written on the outside of the package(s), if the number is not visible the package(s) may be refused.

Q) What do I do if I am missing items from my order?

A) Should your order arrive and seems to be incomplete please contact our customer service department within 7 days of receipt and we will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are "to follow" do not constitute shortages.

Product Selection Varies by Location.
If you want to pick up items in store please call ahead to confirm availability.
Unless Otherwise Indicated All Prices Are F.O.B. Our Winnipeg Warehouse

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